A new book called Social Media at BBC News: The Re-Making of Crisis Reporting has been published Routledge Research in Journalism. The monograph, written by Valerie Belair-Gagnon, looks at how the BBC has tried to connect more with their audience but at the same time tried to retain its authority as a public broadcaster.
Belair-Gagnon focuses especially on crisis news production. She writes about the new challenges that social media imposes on journalists and how the changes form new structures and emphasize tech-savvy new actos in the newsroom. However, in the midst of all transformations, the BBC has managed to assert its authority as a broadcaster.
More information about the book can be found here.